Step Up for Change — demanding better children's services across the UK.
Campaign update

Anonymous experience – London Borough of Bexley

October 25, 2026

Anonymous contributor · Family experience

Council or local authority

London Borough of Bexley

Main issues

  • Record accuracy or disputed information
  • Communication or participation
  • Contact or family relationships
  • Complaints handling
  • Information sharing or data protection

What happened

Sen child with medical and complex needs, LA and sw aware of complex needs for 5 years, but ignored and accuse mum of lieing about difficulties, out of edu for years,needs of child unmet impacted the whole family. Father abadoned home, the impact of needs on other siblings, led to reduced school attandances for siblings, as well as affecting their own emtional and mental health needs, mum had illness of her own, child had been on CIN, mum sought support and advocated for whole family. LA still blamed mum despite evidences of needs shown through medical reports. Placed family/ mum on cp for neglect and threatening removal through plo rather than provide support

Impact on the family

We all were going through various degrees of emtional and mental health needs. Father abadonment of home meant, mum had to become a single parent and then accused of neglect and threatening removal when all she did was advocate and seek support was cruel, inhumane and dis stabilizing on top of been left alone to raise 3 kids

What needs to change

They stated we are helping but no help was seen. Hold LA accountable and sanctionable for statutory failures and doing harm to families.

Help and support for real not just words